How can I check the status of my order?
Upon placing your order, you will receive an order confirmation email and SMS containing a tracking number. You can use this tracking number to monitor the status of your order. To ensure timely communication, please provide accurate contact details and email information. If you do not receive order notifications, please reach out to us at hi@nunoiser.com.
‘Fulfilled by NUNOISER’ Meaning
Products that contain ‘Fulfilled by NUNOISER’ in their description are sent from the brand or designer to one of our partner warehouses before going to the customer’s address. This means the product goes through additional checks before being shipped to the final destination, reducing the chances of the customer receiving the wrong size or product. Additionally, products fulfilled by our team are our responsibility, and in case something occurs during the shipping process, the NUNOISER team takes full responsibility for resolving the situation.
Fulfilled by the Brand/Designer
Products fulfilled by the brand/designer are sourced directly from renowned brands, designers, and trusted sellers. Consequently, each seller employs a shipping method tailored to their specific location and the recipient’s destination, ensuring optimal efficiency.
Even if the product is not fulfilled by NUNOISER, to maintain quality control, all shipments undergo thorough virtual inspections by our team, significantly reducing the likelihood of errors. Furthermore, we have implemented an internal points system in collaboration with our partner brands. This system incentivizes precision and punctuality, as brands accrue points and may face penalties should they fail to meet shipping accuracy or timeliness standards.
How are orders placed with NUNOISER delivered to me?
All orders placed with NUNOISER are dispatched through seller’s trusted courier partners, and approved by our platform.
I received a partial item/order or a damaged/vacant packet. What should I do?
If you receive a partial item/order or a damaged/vacant packet, please contact us within 48 hours of delivery to report the issue. To facilitate the investigation, kindly observe the following guidelines:
- Do not use the item for which the claim is being raised.
- Provide a brief description of the issue (we may ask a few questions for clarification).
- Share clear snapshots of the packet and any other boxes (if applicable), focusing on areas that appear tampered with or damaged as per your observation.
- For prepaid/Cash on Delivery orders, refunds will be processed after the investigation.
Please note that you may not be eligible for a refund under the following circumstances:
- Failure to provide sufficient information about the issue.
- Failure to provide snapshots of the packet and box (if any).
- For pilferage claims, they must be reported on the same day of delivery.
- Please retain the packaging for at least 3-4 days post-delivery, as we may need to collect it for further investigation.
- If you have used the item for which the claim has been raised.